Shipping and delivery:
How many days does it take for my order to arrive?
Total delivery time = processing time + shipping time (not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-5 business days
Premium Shipping Time: 6-10 business days
Is Lucky Loop going to cover the shipping fees for my order?
FREE SHIPPING On Order Over £79.99.
Returns:
Can I return or exchange an item?
We offer full refunds for item shipped back within 14 days from when it was delivered to you.
Please note the following important information about returns and exchanges:
- Items must be returned to us in perfect condition.
- Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
- All products that come in their own box, must be returned in their original, undamaged box as this is considered part of the product.
-When returning by mail, please make sure to return item and its corresponding box inside another solid carton box to not damage the original packaging.
- Lucky Loop reserves the right to reject any returned items that do not meet the above requirements.
When do I get my refund?
Once received, returns take approximately 3-5 business days to process, depending on your bank/credit card/form of payment.
Order and Tracking:
Where is my Order?
Sign in to your account and click My Account - Orders for tracking and shipping status.
Can I cancel my order?
Please note that the order can only be cancelled before it has been processed. After that, we cannot make a cancellation.